You need a database of customers/contacts to send you messages to. Next, your customers need to be set up to accept text messages by “opting in”. Then you’ll need a service to craft and send your text message out to your database. NOTE: If you’re trying to gain new customers, using a service/agency will allow you to reach new customers with their contacts.
Over 70% of customers say that SMS is a good way for businesses to reach them. You’re more apt to engage with your customers and 90% of customers say they read a text within the first three minutes of receiving it.