Customer Success Manager

Here at MyArea Network, we are the leading company in redefining local and social marketing.  In a digitally fragmented world, we are helping businesses consolidate and focus efforts on building a strong local brand in the communities they serve.

We are hiring an experienced Customer Success Manager to help us keep growing. If you're dedicated and ambitious, MyArea Network is an excellent place to grow your career. Don't hesitate to apply.

You may also ask, are we right for you?

We bring our “A” game, positive energy, unique talents and point of view every day. We are curious and comfortable with change and are willing to take risks. Most importantly, everything we do, we do it for our local communities and the customers we serve.

We are looking for Customer Success Managers who can help us cultivate client relationships and educate & empower them to be more profitable leveraging our marketing platform and technologies.

Responsibilities:

• Participate in potential customer Discovery Calls
• Provide detailed marketing research, development and strategies
• On-Board new customers which includes but is not limited to Business Page setup on associated MyArea Network area site, updating MyArea Network Dashboard settings, obtain social media platform administrator access, obtain Google Suites platform access, getting access to a customer’s website and collection of customer’s digital asset
• Setup marketing campaigns, including but not limited to Facebook, Programmatic tactics, Google Ads, Text Marketing accounts & text opt-in lead pages, email campaigns, and contributing to copywriting for text messages & ad copy as well as graphic design direction
• Optimize existing marketing campaigns on a daily, weekly or monthly basis
• Communicate campaign activity with customers and MyArea Network teamakers on a daily, weekly or monthly basis which may include but is not limited to impressions, clicks, click-through rates and conversions
• Report on campaign performance to customers on a weekly or monthly basis
• Maintain an organized digital workspace (Google Calendar and MyArea Network CRM)
• Communicate with MyArea Network developers if website bugs or issues are discovered

Requirements:

• Bachelor's Degree or 2+ years of experience in related field (i.e. Customer Services in Digital Marketing, Data Analysis, Technology, Sales Support and Operations, Hospitality Industry etc.)
• Excellent interpersonal, presentation, collaborative and communication skills to work effectively with teams throughout organization
• Proficient use of Google Business Suite Products (Google Docs, Sheets, Slides and Data Studio) or equivalent on other programs like Microsoft
• Motivated team player who consistently strives to exceed goals and customer expectations
• Ability to manage multiple assignments and prioritize tasks in a fast-paced, deadline-driven, team-oriented environment
• Ambitious personality and desire to grow within the organization

To demonstrate the value we place in our team members, we offer:

• Mentoring and leadership development programs
• Free and/or discounted tickets to local events and conferences
• Comprehensive training for the Customer Success Manager position

Candidates with prior experience working with social media, digital marketing and other technology applications is a plus.

Job Type: Full-time

Pay: From $40,000.00 per year